FAQ'S
Have more questions about our products and policies? Find answers the here.
Shipping & Delivery
How long will it take to receive my package?
How long will it take to receive my package?
Once shipped, delivery usually takes between 5-8 business days depending on your location.
I did not receive an order confirmation email?
I did not receive an order confirmation email?
If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).
How can I manage my order?
How can I manage my order?
To manage a confirmed order,please contact customer support at support@pawspaws.com
Where is my order?
Where is my order?
To track a shipped order, please visit our ‘Track Order’ page here and insert your tracking number.
Product
Can Paws Paws help with my dog's arthritis or hip dysplasia?
Can Paws Paws help with my dog's arthritis or hip dysplasia?
Yes, Paws Paws can help ease discomfort associated with arthritis and hip dysplasia by improving circulation and loosening tight muscles around the joints. Many owners notice their dogs moving more freely with regular sessions. Always consult your vet if your dog has a diagnosed condition.
How long does the battery last?
How long does the battery last?
A single charge gives you up to 3 hours of continuous use, that's weeks of daily sessions for most owners. It charges fully in about 90 minutes via USB-C.
Will my dog actually let me use it?
Will my dog actually let me use it?
Most dogs love it, especially once they feel the vibration on their muscles. We recommend letting your dog sniff the device first and starting on the lowest setting. Dogs that are initially hesitant usually come around within a session or two.
Is it safe for all dog sizes?
Is it safe for all dog sizes?
Yes, Paws Paws is designed for dogs of all breeds and sizes. Simply adjust the intensity to suit your dog's size and comfort level, starting low and working up gradually.
Is it too loud for sensitive dogs?
Is it too loud for sensitive dogs?
Paws Paws runs at under 25dB, quieter than a normal conversation. The low-noise motor is specifically chosen so it won't startle even the most anxious or noise-sensitive dogs.
Ordering & Support
Want to stock Paws Paws or buy in bulk?
Want to stock Paws Paws or buy in bulk?
Get exclusive wholesale pricing, contact us at b2b@pawspaws.com.
What is the guarantee?
What is the guarantee?
All Paws Paws orders come with a 90-day money-back guarantee. If you try it and decide it's not for you, whether your dog doesn't take to it, it doesn't work as expected, or you're simply not satisfied for any reason, you can return it within 90 days.
And for added peace of mind, every Paws Paws massager is also backed by a 1-year warranty on the device itself.
About Paws Paws
How did Paws Paws get started?
How did Paws Paws get started?
Paws Paws was started with the goal of improving the health and happiness of dogs everywhere.
We saw a need for a recovery tool designed specifically for dogs, one that not only eases muscle tension and joint stiffness but also strengthens the bond between pets and their owners.
By focusing on thoughtful design and veterinarian-approved technology, we created a product dedicated to helping dogs feel their best every single day.
What makes Paws Paws different from our competitors?
What makes Paws Paws different from our competitors?
Unlike human massage guns repurposed for pets, Paws Paws was built from the ground up with dogs in mind. It runs at under 25dB so it won't startle sensitive dogs, features 8 interchangeable heads for targeted relief across different muscle groups, and includes a 15-minute auto-timer for safe sessions every time. Clinically tested and veterinarian approved, there's simply nothing else like it on the market.